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Answered

Removing saved credit card details

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I recently found out that my credit card details are saved with Adobe, without my permission. I had purchased adobe Photoshop.

I am currently subscribed to an annual plan and will not be renewing the license, so saving the card doesn't make sense.

Please let me know , how can I do it.

Creative Cloud

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John T SmithCorrect answer

Community Expert

After your final payment you may cancel your subscription so it does not renew

You may the delete your account

Delete account https://helpx.adobe.com/manage-account/using/delete-adobe-account.html
OR https://www.adobe.com/privacy.html click contact us and request your adobe id be deleted

Kanikas

Legend

Hi everyone,

We understand your concern; however, the option to delete the saved card details is unavailable.

Our team is aware of this and is working to resolve this. We need time before introducing this or a similar option for our users. Until then, we assure you that your saved card details are safe in your Adobe account.

Hope this helps!

Thanks

Kanika

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A

Anonymous

A year ago they provided this answer and have not "solved" the situation. A whole year? Are you so incapable?

Are you really solving it or are you shamelessly stealing money from people with that excuse?

I appreciate the prompt response to the forum.

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John T Smith

Correct answer

Community Expert

After your final payment you may cancel your subscription so it does not renew

You may the delete your account

Delete account https://helpx.adobe.com/manage-account/using/delete-adobe-account.html
OR https://www.adobe.com/privacy.html click contact us and request your adobe id be deleted

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D

defaultimi39zazez0j

Participant

Yeah they're cheeky ones who steal money off people

[abuse removed by moderator]

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christopherives

Participant

I ran into the same problem but I HAVE A REAL SOLUTION.

There is still no way to delete the card information from your own account end. However, I chatted with an Adobe rep and I was very friendly and specific about what I wanted: "I have successfully dadded a new card ending in XXXX and now I would like to remove the old card which ends in YYYY. Can you please remove that card for me."

It took them 5 minutes and they said it was done. I confirmed and it was gone.

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D

defaultjh4j1weaic1q

Participating Frequently

I just changed the date to an invalid date so that they can't use it

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joshuar15354786

Participant

Wrong, this does not work. It works for others but not this POS company. They will run the card when you click save and if it does not go through you will NOT be able to save the card or move past that screen. If you close the box, the original card is still there and they will still continue on with their shady criminal enterprise.

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Bill5CC9

Participant

Today Adobe rep responded to my request to remove my credit card information, his reply:

"I have successfully raised a request to delete the payment details."

I will of course check later to confirm. Still, I am left with a negative impression of Adobe.

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michaela84753661

Participant

CHAT also hung up on me and refused to remove my cards or speak to me.

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Abambo

Community Expert

One small remark: the last chat I had with an Adobe staff employee, I first said hello.

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ABAMBO | Hard- and Software Engineer | Photographer

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ComfortEagle

Participant

So if we ask pretty please they'll fix this, otherwise not?

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michaela84753661

Participant

CONTACT CREDIT CARD COMPANY AND REPORT ILLEGAL TAKING OF YOUR CREDIT CARD BY ADOBE. I HAVE OT DO THE SAME THING. Adobe loses its right to use of your credit card.

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Abambo

Community Expert

I didn't remove my credit card from the account, but now that I have a prepaid subscription, and I do not have need for the Photography plan anymore, the credit card information formerly stored with Adobe are no more available on the Adobe site.

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ABAMBO | Hard- and Software Engineer | Photographer

ProDesignTools

Community Expert

If there is a credit card that you used previously but no longer do, then you may be able to submit a request to Adobe to ask (or confirm) that it be removed.

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warmwhisky

Participant

ProDesignTools Firstly that link logs me out. Secondly do I need to read between the lines of your post? i.e you said "may" does this mean possibly not? and "used previously but no longer do" does this mean expired?

I dont want to spend another half an hour of my time looking for a hidden link that will not answer my question.

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ProDesignTools

Community Expert

It means that if you have a card on file that is inactive (i.e., not being used for any current/active subscription), then you should be able to confirm that it's removed from your account or you can submit a request to Adobe for same, via that page.

Haven't tried this personally, but under GDPR which came into effect last month, companies now need to have a way to allow customers (esp. in EU) to delete personal information.

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warmwhisky

Participant

I agree. Adobe are ruthless with their techniques for keeping customers and taking their money.

They should be more ruthless with their software actually working and getting rid of the many and growing number of shortcomings. I'd happily keep paying if I liked their software enough but alas I do not.

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Ned Murphy

Legend

Chances are that somewhere in the agreement you accepted when you took the subscription you also agreed to allow them the use of your credit card information. My guess is that you won't be able to change any of it without contacting support since they need some means of being able to charge you should you decide to drop the plan early.

Manage your Creative Cloud membership

Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...

Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_change-or-upgrade-your-membership

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