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September 3, 2020
Answered

Renewal before due date with prepaid payment

  • September 3, 2020
  • 1 reply
  • 352 views

Hi,

 

I have a yearly subscription with a prepaid payment. Automatic renewal is turned off. My subscription expires in september 2021, but I would like to renew my subscription in July. Will the months left of my current subscription be added to the new subscription when I renew early?

 

Best, Synthia

    This topic has been closed for replies.
    Correct answer Nancy OShea

    AFAIK, the online system won't accept another subscription until your current one is cancelled or nearly expired.

    Feel free to contact Customer Care and ask them what your options are.

    https://account.adobe.com/plans

    Scroll down to Contact Adobe.

     

    1 reply

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    September 5, 2020

    AFAIK, the online system won't accept another subscription until your current one is cancelled or nearly expired.

    Feel free to contact Customer Care and ask them what your options are.

    https://account.adobe.com/plans

    Scroll down to Contact Adobe.

     

    Nancy O'Shea— Product User & Community Expert