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AllisterNaipaul
Participant
October 30, 2023
Answered

Renewal glitch

I subscribe awhile ago. My app on my phone is saying subscribed however the app on my laptop is saying renew. Is there a reason why ?

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    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    October 30, 2023

    Hi @AllisterNaipaul,

    We appreciate you writing in. As per your account info, you have an active subscription for Lightroom Mobile and the Creative Cloud subscription for desktop was cancelled on May 7, 2022.

    Perhaps, this is the reason you're getting the message to renew the subscription.

    Let us know if you have any questions.

    Regards,

    Shivangi 

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    4 replies

    gupta shivangi
    gupta shivangiCorrect answer
    Legend
    October 30, 2023

    Hi @AllisterNaipaul,

    We appreciate you writing in. As per your account info, you have an active subscription for Lightroom Mobile and the Creative Cloud subscription for desktop was cancelled on May 7, 2022.

    Perhaps, this is the reason you're getting the message to renew the subscription.

    Let us know if you have any questions.

    Regards,

    Shivangi 

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      AllisterNaipaulAuthor
      Participant
      October 30, 2023

      The plan I had got was the 9.99 a month Lightroom plan with 1TB. That covers Lightroom desktop and mobile! So I'm not understanding. 

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      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      October 30, 2023

      If what @kglad mentioned does not resolve the issue then checkout the following link as well.
      https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

      -Manan

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      -Manan
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 30, 2023

        check your accounts, http://account.adobe.com

         

        if that shows what you expect, sign out and then in to both cc apps using the same id/password used to check your account.

         

        ----------in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

        p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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