Participant

Question

Renewed subscription on my phone but apps don't detect renewed subscription

Forum|Forum|5 months ago
August 11, 2025
2 replies
184 views

So my subscription ended on the 8th and on the 10th I decided to renew. I have received my invoice and I can see that the subscription is active on my apple account but my phone app and my laptop app still asks me to renew my subscription. Is there a way for me to refresh the account status?

Community Expert

Community Expert

to add to @Kanikas suggestion:

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

IF your account shows an active subscription and the above fails to help:

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

below are solutions some users reported:

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

lambertus_9322Author

Participant

Thank you for your responses.

I have tried all of the suggestions but to no avail.

To give slightly more context, I am using the lightroom desktop app. I have the subscription on my IOS account.

I have read that multiple people only resolved this after a rep from Adobe checked in and helped.

Community Expert

Community Expert

@lambertus_9322

what's your adobe (https://account.adobe.com) account show?

Community Manager

Community Manager

Hi lambertus_9322,

Did you try a simple method link logging out and then logging back in?

^KS