Question

Renovação

Forum|Forum|5 months ago
January 5, 2026
2 replies
61 views

Recebi um e-mail dizendo que minha assinatura foi renovado , mas no app ainda não foi atualizado e diz que a conta está expirada

Android

gupta shivangi

Legend

Hi @Italo Matheus_Dos anj4944,

I reviewed your account details and couldn’t find any active plan associated with this email address. Could you confirm when you subscribed to the plan?

^Shivangi

kglad

Community Expert

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps -

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

additionally, below are solutions some users reported:

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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