Reoccurring payment without paid account

Forum|Forum|1 year ago
November 9, 2024
2 replies
844 views

Adobe charges me 25 euro every month but I don't have an paid account. They have double checked already and this is indeed the case. Regardless, Adobe keeps charging me every month. Where does this come from? I have tried chatbox, but they closed the item several times or did not answer anymore at some point. This has cost me already 125 euro. Is there a contact adress? Email or telephone for these kind of complaints. Thank you

Billing

J

Jacob_Yeager3648

Participant

This is happening to me too. I had a free trial that I cancelled. Yet, I am still getting charged, despite that I have no paid account. Chat is the only support available, but I can't talk to a live agent, because--funnily enough--I don't have a paid account lol. Not sure how to talk to someone to resolve this.

kglad

Community Expert

@Jacob_Yeager3648

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

J

Jacob_Yeager3648

Participant

Thanks. I just paid for a plan so I can talk to an agent and resolve the issue. I will cancel the plan within 14 days for a full refund.

kglad

Community Expert

if you suspect fraud, contact your card provider.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded