Repetitive Abusive payments

Forum|Forum|5 years ago
September 29, 2020
8 replies
387 views

Hello,

I purchased 1 month the 18th of August for 35.99 euros for Premiere, the payment is cashed by Adobe, I have the proof on my bank account.

Then, the 27/08, another bank debit from Adobe for 35.99. Two debits in the same month, do you find it normal? When I saw it, I cancelled my account and Adobe gave me 1 free month, until 18/10/2020.

And today, again, the 27/09, another bank debit from Adobe Ireland.

That means 2 bank debits are abusive, I have all the proofs, and I demand to get my money back : 71.98 euros.

Premiere is g**bage (I censor myself to stay polite towards other people on this forum) and you allow yourself to take money from customers as you want.

Give me my money back, quick.

I can prove all these abusive debits.

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Just Shoot Me

Legend

Simple question.

Did you actually Cancel the subscription near the end of the First month?

You have to do that for the payments to end.

Nancy OShea

Community Expert

You are incorrect about a few things. Maybe I can clarify.

#1 This is not Adobe support. This is a user-to-user forum. Nobody except Adobe can help with matters concerning your account.

#2 You were offered free months to keep you from cancelling your annual subscription. It's called customer retention. You did NOT have to accept the offer. That was your choice. After the free months ended, you are expected to keep paying as before until the end of your service. If you don't keep paying, you will incur a 50% early termination fee. To avoid early termination fees, wait until your 12th month of service to cancel. Or don't buy an Annual subscription plan.

#3 You can't cancel if there is a problem with payment. You must resolve that first.

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours in your region.
https://www.adobe.com/about-adobe/contact.html

Good luck!

Nancy O'Shea— Product User & Community Expert

D

davido37547417Author

Participant

There are few things YOU did not understand:

1- It is impossible to reach Adobe to cancel their debits. I did not even used this free month, since I dont want it anymore. I kept my account cancelled and I have the cancellation mail from Adobe telling it is cancelled, and yesterday, guess what? The third unauthorized debit from Adobe

2- Since it is not possible to reach them, they keep taking money

3- What other possibility do I have to make someone hear my voice?

Tell your people to do their job, it is better than coming here and talk as we, the customers, are nite smart enough to understand what is happening

Im not the only one concerned with this matter, other customers are concerned too

Nancy OShea

Community Expert

I have no trouble reaching Adobe support via online chat.

Which county do you reside in?

Try using a different device or browser.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730