Request a refund

Question

Hello Adobe Team,
 
My Adobe account email is <Removed by Moderator>
 
I started a 7-day free trial of Adobe Acrobat on 17 January 2026 using PayPal payment .
 
Just 2 day after (19 January 2026  at 20:30 PM), I immediately canceled the automatic payment.
 
However, 35.99€ was still deducted from my PayPal account.
 
Payment Details:
 
Amount: 35.99€
 
Date & Time: 25 January 2026, 12:11 PM
 
Payment Method: PayPal 
 
Merchant Order Id : BL3346788678
 
Transaction Id: 4R743835P8237654L

Please verify my account and kindly issue a refund since the payment was made, one week after I canceled the subscription.
 
 I also checked Manage Subscriptions on the Adobe app, and I don't have any active subscriptions linked to you, nor do I have any on the App Store, as you can see in the attached file.
 
I can provide screenshots or more details if needed.
 
Thank you for your help.
 
Regards,
Prescott Leila

Jeffrey_A_Wright · Answer

Leila, thanks for posting about your recent subscription commitments to this public discussion forum. I can confirm you self-canceled one of your subscriptions last week. Any refunds issued will take up to 14 days. If you need to end your active subscription, then see https://adobe.ly/4sXARHW for instructions to complete the self-cancel process, Leila. For more information about the cancellation and refund process, see https://adobe.ly/4sXARHW. ^JW

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