Request a refund

Question

HelloI subscribed 7 day Adobe crative cloud plan but forgot to cancel before 7 days. I thought it was the right tool but too advanced and also expensive forme.Would you please process a refund? :(Many thanksD

Jeff_A_Wright · Accepted Answer

Thanks for posting, ​@Diridiaj.I am sorry you did not find more value in our offerings. I can confirm you did complete the self-cancel process successfully, and as mentioned by ​@kgladany refunds will be issued automatically.Please seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.htmlfor more information. Any refunds issued take up to 14 days.Please update this public discussion thread if you have any additional questions, ​@Diridiaj.

kglad · Answer

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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