Request a refund

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I have accidently purchase adobe subscription I already cancelled the subscription how can I get the refund?

Community Manager

@romantic_forcec943, no refunds have been provided in this public discussion thread.

Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or concerns about what was discussed in case ADB-46880393-X9Z1, @romantic_forcec943.

R

romantic_forcec943Author

Participant

I don’t understand after cancel everythin adobe charged me again $214 why? What is going on?

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Jeff_A_Wright

Community Manager

Thank you for posting, @romantic_forcec943.

I understand your concerns about being charged for a subscription you purchased by mistake.

I reviewed the information available and can confirm that the subscription was canceled under case ADB-46880393-X9Z1. Any applicable refund may take up to 14 days to appear on the original payment method.

You can review the cancellation and refund terms here:

Please let us know if you have any additional questions, @romantic_forcec943.

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romantic_forcec943Author

Participant

Today I charged twice, First $39 then I asked support for refund they told me it will take 5-7 days now again I charged $214 again I asked support for refund, So am I getting total $253.09 refund?

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