Request Assistance: Educational Discount Not Applied + Refund Needed

Hi everyone,
I need help with a plan issue.

My educational plan was not applied correctly and I was charged the full amount of over €70 instead of the discounted student rate.
My education status has been confirmed again, but my account is still on the non-education plan.

I kindly ask for support to: 

1. Switch my subscription back to the student plan;

2. Refund the overcharged difference.

If an Adobe staff member could help me resolve this, I’d really appreciate it.

Here is the screen. 

Thank you!