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Ann1098
Ann1098
Participant
February 16, 2026
Answered

Request for Cancellation and Full Refund Within 14-Day Period

  • February 16, 2026
  • 9 replies
  • 402 views

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.

I noticed the credit card charge on February 15.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Due to the Lunar New Year holiday, I was unable to contact customer support earlier.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi ​@Ann1098 

    I confirm that a refund has been initiated to your account by Adobe yesterday for cancelling Adobe Stock.

    It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

    Let me know if you have any questions.

     

    ^Shivangi

    9 replies

    Yulia Hema
    Yulia Hema
    Participant
    April 2, 2026

    Good afternoon, I wanted to cancel my subscription and get my money back, how do I do that?

    Ajaykumar A T
    Ajaykumar A T
    Participant
    March 28, 2026

    I cancelled subscription March 18th but money still not refunded. Please help me 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 28, 2026

    ​@Ajaykumar A T 

     

    refunds are automatic if you qualify.  they take up to 14 days.  meanwhile,  check your account to confirm it shows what you expect, https://account.adobe.com

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 13, 2026

    ​@RafaDurso 

     

    no one can do that here.

     

    you’ll need to contact adobe support if you want to dispute your trial start date (shown on your trial start confirmation from adobe).

    RafaDurso
    RafaDurso
    Participant
    March 13, 2026

    Hi everyone. I would like a refund for my plan, since today was the last day of my free trial. I tried to cancel through my plan management page, but I received an automated response saying I’ve already paid and that the next billing is next month. However, I am still within the 14-day period and want a refund for this month, as I don’t want to keep the subscription. How should I proceed? Thanks!

    Shivangi_Gupta
    Shivangi_Gupta
    Legend
    March 13, 2026

    Hi ​@RafaDurso,

    Adobe offers full refund only if the subscription is cancelled within first 14 days as mentioned in this article: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

    Please cancel your subscription following these steps: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

    Once the plan is cancelled (within first 14 days of purchase), an automatic refund gets issued which takes 12-14 days to process.

    Let me know if you have any additional questions.

     

    ^Shivangi

    a.askaaa
    a.askaaa
    Participant
    February 19, 2026

    Hello. I was charged for an Adobe subscription unintentionally.

    I did not plan to continue the subscription and would like to cancel it and request a refund for the recent charge.

    Please help me resolve this issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 19, 2026

    ​@a.askaaa 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

      Shivangi_Gupta
      Shivangi_GuptaCorrect answer
      Legend
      February 17, 2026

      Hi ​@Ann1098 

      I confirm that a refund has been initiated to your account by Adobe yesterday for cancelling Adobe Stock.

      It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

      Let me know if you have any questions.

       

      ^Shivangi

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        February 16, 2026

        This topic should be moved from Stock Contributors to Account, Payment & Plans where it belongs.

         

        Adobe Subscription & Cancellation Terms (see below):

        https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

         

        Nancy O'Shea— Product User & Community Expert
        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        February 16, 2026

        You can self cancel by going to https://account.adobe.com/plans and go to manage your plan. The refund will be issued automatically, without you having to do additional steps.

        ABAMBO | Hard- and Software Engineer | Photographer
          Jill_C
          Community Expert
          Jill_CCommunity Expert
          Community Expert
          February 16, 2026

          You should have posted your question to the Adobe Stock forum rather than the Stock Contributor forum. Cancelation instructions are shown on this page. 
          https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

          You can use the chatbot in the lower right corner to ask your question. 

          Jill C., Forum Volunteer
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