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Ann1098
Ann1098
Participant
February 16, 2026
Answered

Request for Cancellation and Full Refund Within 14-Day Period

  • February 16, 2026
  • 4 replies
  • 6 views

I did not realize that my free trial had ended and was converted into a paid subscription on February 7.

I noticed the credit card charge on February 15.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Due to the Lunar New Year holiday, I was unable to contact customer support earlier.

Could you please let me know when customer support for the Asia region will be available to assist with this request?

    Correct answer Shivangi_Gupta

    Hi ​@Ann1098 

    I confirm that a refund has been initiated to your account by Adobe yesterday for cancelling Adobe Stock.

    It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

    Let me know if you have any questions.

     

    ^Shivangi

    4 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    February 17, 2026

    Hi ​@Ann1098 

    I confirm that a refund has been initiated to your account by Adobe yesterday for cancelling Adobe Stock.

    It usually takes 12-14 days for the refund to get processed. We appreciate your patience.

    Let me know if you have any questions.

     

    ^Shivangi

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      February 16, 2026

      This topic should be moved from Stock Contributors to Account, Payment & Plans where it belongs.

       

      Adobe Subscription & Cancellation Terms (see below):

      https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

       

      Nancy O'Shea— Product User & Community Expert
      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      February 16, 2026

      You can self cancel by going to https://account.adobe.com/plans and go to manage your plan. The refund will be issued automatically, without you having to do additional steps.

      ABAMBO | Hard- and Software Engineer | Photographer
        Jill_C
        Community Expert
        Jill_CCommunity Expert
        Community Expert
        February 16, 2026

        You should have posted your question to the Adobe Stock forum rather than the Stock Contributor forum. Cancelation instructions are shown on this page. 
        https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

        You can use the chatbot in the lower right corner to ask your question. 

        Jill C., Forum Volunteer
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