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S
sincere_helper82dd
Participant
August 7, 2026
Question

Request for Cancellation and Full Refund Within 14-Day Period

  • August 7, 2026
  • 5 replies
  • 26 views

I did not realize that my free trial had ended and was converted into a paid subscription.

I signed up for the Adobe Lightroom free trial, and after the trial period ended, I started getting charged for two subscriptions: Lightroom for R$50.00 and Adobe Stock for R$235.00—one I didn't even know I had.
Right after the free trial period ended, I tried to cancel the subscription to avoid being charged; however, after searching the entire site, I couldn't find an option to cancel anywhere—it only stated that the subscription would be suspended if the payment could not be processed.

So today, August 7th at 5:57 AM, I notice the charge on my card for the Lightroom subscription.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

5 replies

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity Manager
Community Manager
August 7, 2026

Thank you for posting, ​@sincere_helper82dd.

 

I'm sorry to hear about the difficulty you're experiencing with your subscription.

 

I reviewed the account and can see that there are active subscriptions associated with it. If you would like to review Adobe's cancellation and refund terms, please see:

https://www.adobe.com/legal/subscription-terms.html

 

For assistance with your cancellation request and to discuss any available refund options for your subscriptions, please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you with your request.

 

Please update this public discussion thread if you have any additional questions, ​@sincere_helper82dd.

S
sincere_helper82ddAuthor
Participant
August 7, 2026

Hello @Jeff_A_Wright! First of all, thank you for the quick response and immediate assistance.

 

I have already canceled my Adobe Lightroom subscription, but I am not sure whether the refund for the charge made today is already being processed. If it is not, I would like to know how I can proceed to request the refund.

Additionally, I still have another active subscription on my account. As I mentioned previously, I tried to cancel it, but I could not find a way to do so through the system. I do not intend to make another payment just to be able to cancel the subscription afterward.

In summary, I would like to cancel all active subscriptions, ending my access to and benefits from them, and receive a full refund of the amount charged today.

I would appreciate your assistance in resolving these issues. Thank you.

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity Manager
Community Manager
August 7, 2026

I appreciate the update, ​@sincere_helper82dd , but we need you to contact us directly to make your request

 

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you, ​@sincere_helper82dd. 

 

I don’t see any records of any attempts to reach us, so use a different device if you cannot contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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