Skip to main content
Participant
August 10, 2026
Question

Request for Cancellation and Full Refund Within 14-Day Period

  • August 10, 2026
  • 1 reply
  • 7 views

I did not realize that my free trial had ended and was converted into a paid subscription today.

I noticed the debit card charge 15 minutes ago.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

    1 reply

    Peru Bob
    Community Expert
    Community Expert
    August 10, 2026

    If properly cancelled, refunds are issued within 14 days.

     

    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

     

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html