Request for Cancellation and Full Refund Within 14-Day Period

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I did not realize that my free trial had ended and was converted into a paid subscription today. I noticed the e-wallet charge today. For information, I subscribed the plan on August 29th, and just cancelled the whole plan today on September 7th.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund. Thank you.

kgladResposta

Community Expert

refunds are automatic (if you qualify), but you must cancel yourself.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

M

Mystic_fierceness0254

Participant

I want to fully cancel Adobe and get full refund, how do I do that? I do not want service to expire after a month, I want it cancelled now and to get my 6.99$ back.

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kglad

Community Expert

@Mystic_fierceness0254

you needed to cancel during the trial period.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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