Request for Cancellation and Refund – Adobe Illustrator Annual Plan

Dear Adobe Support Team,

I hope this message finds you well.

I am currently a student continuing my studies under very difficult personal circumstances.

Recently, I subscribed to Adobe Illustrator for what I believed was a 3-month plan, as I only needed it for a short-term class assignment.

However, I later realized that I had unintentionally enrolled in a 1-year plan, which I did not intend. I sincerely apologize for the mistake.

I would like to cancel the plan, but the cancellation fee is around 100,000 KRW, which is a significant burden for me at this time.

I understand and respect Adobe's policy, but I kindly ask if there is any possibility of making an exception and allowing a cancellation without the fee in this case.

Once I am in a better financial situation, I would be more than happy to subscribe again.

Thank you very much for your understanding and consideration.

Warm regards,

YeoReum Lee