Request for Clarification on Subscription Cancellation and Billing

Forum|Forum|5 months ago
August 17, 2025
1 reply
176 views

Hello, I am writing to inquire about a recent charge on my account. I signed up for the Adobe Acrobat Pro free trial and successfully canceled my subscription before the free trial period ended. I have not used any Adobe services since then.

However, I have just received a billing notification indicating that I am being charged for a subscription. This seems to be a mistake, as I am certain that I canceled my account correctly and within the free trial period.

Could you please clarify why I am receiving this charge? I would appreciate it if you could look into this matter and refund the unauthorized charge as soon as possible.

Thank you for your attention to this issue.

Best,

Heeseok Kang

creative explorer

Community Expert

@heeseok0520 you cancelled the 'Adobe Acrobat Pro free trial' not the 'AI Assistant'

You need to cancel that too

m

Shivangi_Gupta

Community Manager

Hi Heeseok Kang,

We appreciate you reaching out. I looked into your account details and found that you have subscribed to AI assistant for Acrobat since 9 days. The trial lasts for 7 days. This is the reason you have been charged. The good news is Adobe offers full refund if the subscription is cancelled within 14 days. Please follow the steps listed in this article: https://adobe.ly/4lQYI7D

The refund may take 12-14 business days to process.

Let us know if you have any questions.
^Shivangi

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded