Request for Consideration: Cancellation of Two Adobe Plans Without Termination Fee

Dear Adobe Support Team,

I hope this message finds you well. I am writing with deep humility and respect to request your kind consideration regarding an issue I encountered with my Adobe subscriptions (adobe acrobat pro, adobe studio).

Due to an oversight on my part, I accidentally enrolled in two separate Adobe plans. My original intention was to cancel within the trial period, as I have access to a company-owned Adobe account and did not need a personal subscription. Unfortunately, I missed the cancellation window and was subsequently charged for both plans over the past two months.

I take full responsibility for this mistake. However, I sincerely appeal to your understanding and compassion. Please cancel the two subscriptions with no termination fee, and if possible if I could have a refund?  As a minimum wage employee, the charges have placed a significant financial strain on me. The amount spent could have gone toward essential needs for my family, and I have not used the personal plans at all since I rely solely on my company’s Adobe account.

I have great respect for Adobe and continue to advocate for its products within my workplace. I kindly ask if you could consider canceling both plans without applying the termination fee. This gesture would mean a great deal to me and would reaffirm the trust and goodwill I hold toward your company.

Thank you for taking the time to read my appeal. I remain hopeful for your kind response.

Sincerely,

Florabel Ribay

Adobe acct / Email: laborflorabel@gmail.com