Request for Full Refund – Recent Subscription Renewal

Question

Hello Adobe Support,I noticed that my Adobe subscription was automatically renewed today, and I was charged approximately 742,62 TRY from my card.I did not intend to renew my subscription and would like to cancel the renewed subscription and request a full refund of the amount charged.The subscription is currently valid until September 26, but I would like the renewal to be canceled and the full payment refunded to my original payment method.I would appreciate it if you could process the refund as soon as possible.Thank you for your assistance.Best regards,İzzet Kaan Tekin

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Divine_painterfbf1.My apologies for any confusion youencountered while managing your subscription, and I am sorry you did not find greater value in our offerings.I reviewed the available account information and can confirm that your Adobe Acrobat Pro subscription has now been canceled. Because you are requesting a refund for the recent renewal charge, you will need to contact us directly to discuss the request, as refunds cannot be reviewed or processed through the community forum.Please get in touch with us here:https://helpx.adobe.com/contact.html?rghtup=autoOpenFor information about our subscription terms and refund policies, please see:https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.htmlIf a refund is approved, it will be returned to the original payment method.Please update this public discussion thread if you have any additional questions, ​@Divine_painterfbf1.

kglad · Answer

contact adobe support via chat and make your case. but others should set a reminder to cancel after your final payment is received before renewal.

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