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nathalie_huard2121
Participant
August 6, 2025
Question

Request for Immediate Adobe Stock Cancellation Without Fees

  • August 6, 2025
  • 1 reply
  • 162 views

Hello,

I would like to cancel my Adobe Stock subscription immediately and without any cancellation fees.
I do not want any alternative plan.

Please note that I have not used the service since my subscription began, and I intended to cancel earlier but forgot to do so. Unfortunately, my current financial situation does not allow me to pay any early termination fees.

I kindly ask you to make an exception and cancel my subscription without penalty.
Please confirm in writing that I will not be charged.

Thank you for your understanding.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 6, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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    nathalie_huard2121Author
    Participant
    August 6, 2025

    Thank you for the links.

    I’ve already reviewed those pages, but I’m writing to request a cancellation without fees.

    I haven’t used Adobe Stock at all and forgot to cancel earlier. Given my current financial situation, I’m asking for an exception.

    As a resident of Quebec, Canada, I understand that under our Consumer Protection Act (section 214.6), a consumer may cancel a distance contract at any time before the service is used. Section 12 also invalidates abusive penalty clauses.

     

    Thank you for your understanding.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 6, 2025

    you'll need to discuss that with adobe.

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