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hopeful_beautye03e
Participant
Nov 2, 2026 6:33 AM UTC
Question

Request for Prorated Refund After Adobe Plan Change

Hi, I just changed my subscription from Creative Cloud Pro to the Photography 1TB plan today.

I was charged A$63.99 for my previous plan on October 18, which I understand should have covered my subscription until November 18.

However, when I changed my plan, I was immediately charged another A$30.99.

Since I had already paid for the previous billing period, could officers please confirm whether I'll receive a prorated refund for the unused portion of my Creative Cloud Pro subscription (November 1–17)?

If the refund hasn't been processed automatically, I'd like to request one.

Thank you for your help.

 

    3 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 2, 2026 1:50 PM UTC

    you can try contacting adobe support using the chat option to appeal to an agent.

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Nov 2, 2026 2:27 PM UTC

    Hi @hopeful_beautye03e,

    Thank you for reaching out to the community.

    We can confirm that your refund has already been processed. The refunded amount should be credited back to your original payment method within 10–14 business days.

    We hope this provides some clarity. Please feel free to let us know if you have any other questions. We’ll be happy to help.

    ^Akansha

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Nov 2, 2026 6:36 AM UTC

    As per the article linked below refunds are issues subject to conditions when a plan change is made

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html

    General refund rules can be seen at https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    Refunds are processed automatically in 10-14 days if eligible. However, in your case if you did not get any confirmation on whether it is applicable or not you can connect with Adobe Support and know it.

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    -Manan
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