Request for refund

Question

Hi,

I had subscribed to lightroom last week for a 1 year plan in which free trail expires today. I made autopayment in apple media service with upi linked to google pay. I cancelled subscription in apple media, but still the payment was made in google pay. Now I have cancelled the autopayment in both apple media and google pay. Contacted google pay support, they said to contact the merchant for refund.

Can someone help me with this issue?

I also tried mailing LrAndroid-Feedback@adobe.com for support, but didn't get the required support. Also not able to get customer support option.

Kanikas · Accepted Answer

Hi celciya_1162,

We're here to help you. I see that you have a Lightroom mobile subscription under the same ID as with this community. Unfortunately, there is nothing much we can do. You need get in touch with the Apple store for cancellation or refund. You may also see this for more details: https://adobe.ly/45smK3d;

Thanks
^KS

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