Request for refund

Thank you for posting, ​@Vivek.

I apologize for any confusion you have encountered with managing your subscription to Adobe.

I am sorry there are no active plans or recent purchases under the account which you used to post to this public discussion forum. If you purchased your student plan from Adobe then see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html for information on how to locate the account with the active subscription.

You will need to be logged in under the account with the active subscription to manage it, ​@Vivek.

If your subscription is provided by your school, then please contact your school’s Creative Cloud plan administrator for assistance.

Please update this discussion thread if you have any additional questions, ​@Vivek.

you must cancel your subscription within the refund period to qualify for a refund.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html