Participant

Answered

Request for Refund - Adobe Creative Cloud All Apps 100GB Subscription

Forum|Forum|3 years ago
June 24, 2022
7 replies
8944 views

Dear Adobe Support,

I am writing to request a refund for my Adobe Creative Cloud All Apps 100GB subscription. I recently cancelled my subscription, and I received a confirmation email stating that my service will end on 12-November-2024 (PT).

The reason for this cancellation and the late payment is due to financial difficulties I am currently experiencing. I understand that if the payment had failed for a third time, the subscription would have been cancelled by Adobe.

Given these circumstances, I am requesting a refund for the remaining 364 days of the subscription period. I understand that Adobe's policy may not typically allow refunds after 14 days, but I hope you can make an exception in this case.

I have enjoyed using Adobe Creative Cloud, and I appreciate your understanding and assistance in this matter. Please let me know if there is any additional information you need from me to process this refund.

Thank you for your prompt attention to this matter.

Best regards,

G

Correct answer Shivangi_Gupta

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

Helpful Resources

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

A user requested cancellation and a refund stating they were unaware of the charge after their free trial ended and an early termination fee.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Avoid Future Charges:

Cancel any active plans via Adobe Account Settings.
Set reminders for trial expirations and to avoid auto-renewals

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day refund window from the beginning of the subscription trial.
Annual plans billed monthly, come with a cancellation fee if ended before the contract term is complete.
If you have cancelled within 14-day window, please wait for 12-14 business days for the refund to process.

Helpful Resources

T

tiffany_2663

Participant

I want a refund . I canceled 2 days ago ( the day I got charged)

kglad

Community Expert

@tiffany_2663

check your account, https:// account.adobe.com

A

Amit23936408rp87

Participant

Dear Adobe Support,

I am writing to request a refund for my Creative Cloud All Apps 100GB subscription. I recently canceled my subscription, and I received a confirmation email stating that my service will end on 07-August-2024 (PT)

I have enjoyed using Adobe Creative Cloud, and I appreciate your understanding and assistance in this matter. Please let me know if there is any additional information you need from me to process this refund.

Thank you for your prompt attention to this matter.

Best regards,

Amit

kglad

Community Expert

@Amit23936408rp87

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

G

g340227690ukuAuthor

Participant

I messaged Adobe via Facebook messenger. Adobe sorted things out within a couple of hours, they only needed my adobe ID. I recived an email the following day saying I'd have a refund within 7 business days; I had the money the next morning.

All sorted no questions asked, thanks Adobe.