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Soothing_Dusk8076
Participant
June 27, 2025
Question

Request for Refund – Annual Payment Charged Instead of Monthly

  • June 27, 2025
  • 1 reply
  • 325 views

I recently noticed that my credit card was charged for an annual payment, but I intended to subscribe to a monthly plan.

is there any way to et money back or change the plane frome yearly to monthly pleas

 

[Edited by moderator: Please don't share your personal image here, as this is a public forum accessible to all.]

1 reply

A
Community Manager
Anshul_NautiyalCommunity Manager
Community Manager
June 27, 2025

Hi @Soothing_Dusk8076,

 

Thank you for reaching out.

As checked, you have an active Creative Cloud All Apps individual plan associated with the Adobe ID used to post this query. This plan is an annual plan paid annually.

If you were charged for an annual plan but intended to subscribe to a monthly plan, please note that Adobe offers a 14-day refund window for most subscriptions. Since your charge was made within the last 14 days, you are eligible for a full refund. You can cancel the current plan and subscribe to the monthly version instead.

For more information on subscription terms and cancellation policies, please refer to the following resources:
• Creative Cloud Subscription Terms
• How to Cancel Your Subscription

We hope this helps. Let us know if you need further assistance.

Regards,
^AN

    S
    Soothing_Dusk8076Author
    Participant
    June 27, 2025

    thank you for your replay 
    know if i cancel my plan the money will be back automaticly or i have to pay for a new monthly plan and whaite for the other money to be back 
    i appreciate it

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    June 27, 2025

    Hi @Soothing_Dusk8076,

     

    If you cancel your annual plan within the 14-day refund window, the amount charged will be automatically refunded to your original payment method. The refund typically reflects in your account within a few business days.

    You may choose to purchase a new monthly plan either after the refund is processed or immediately after cancelling the current plan.

    Let us know if you need any assistance with the cancellation or selecting a new plan.

    Regards,
    ^AN

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