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Vi_C8568
Participating Frequently
October 20, 2025
Answered

Request for Refund – Annual Photoshop Subscription Renewed Automatically (Within 14 Days) (Ukraine)

  • October 20, 2025
  • 2 replies
  • 291 views

Hello,
I’m writing here because the support chat isn’t working and the phone numbers are unavailable.

A year ago, I purchased an annual Photoshop subscription but used the program only rarely. Over time, I completely forgot about the subscription since I no longer use Photoshop.
However, a few days ago, I was charged again for the annual renewal (the new subscription period started on October 8).

I have already canceled the subscription and would like to request a refund, as it has been less than 14 days since the renewal.

Please contact me via email. I kindly ask you to review my case and consider issuing a refund.

Thank you very much for your understanding and help.

(Creative Cloud Pro)

 

Correct answer Shivangi_Gupta

Don't worry!

We are here to listen. I reviewed your account details and found that you have an annual prepaid subscription for Creative Cloud Pro which was cancelled today. The term will end on October 9, 2026.

I understand that you want to get the plan cancelled immediately and do not wish to use it this year. 
This issue can only be handled by our support team here: https://adobe.ly/49cmh7W

If you face issues while getting connected to them, it would be because our servers are under maintence. Please try again tomorrow after rebooting your system.

You should be able to get in touch with them.

^Shivangi

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2025

check to see if you're due a refund: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html\

V
Vi_C8568Author
Participating Frequently
October 20, 2025

Please refund the payment for the subscription that was automatically renewed after a year, as I no longer use Adobe Creative Cloud. It has been less than 14 days since the renewal.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2025

no one here can do that.

S
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
October 20, 2025

Hi @Vi_C8568,

We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/46XUpDa

^Shivangi

    V
    Vi_C8568Author
    Participating Frequently
    October 20, 2025

    I kindly ask you to review my situation. I did not confirm any payment method, as I hadn’t checked my email. I received several messages saying that the payment was declined because my card information was outdated.

    The payment was supposed to be processed on October 9, but it was actually charged on October 18.
    I have not been using Photoshop and did not plan to use it. I also did not confirm the renewal or approve any payment.

    Moreover, the payment was made using credit funds, so now I am in debt because of this unexpected charge.

    Please, understand my situation and consider issuing a refund. I truly did not intend to renew this subscription and did not authorize the payment.

    Thank you very much for your understanding and help. 🙏

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    October 20, 2025

    Don't worry!

    We are here to listen. I reviewed your account details and found that you have an annual prepaid subscription for Creative Cloud Pro which was cancelled today. The term will end on October 9, 2026.

    I understand that you want to get the plan cancelled immediately and do not wish to use it this year. 
    This issue can only be handled by our support team here: https://adobe.ly/49cmh7W

    If you face issues while getting connected to them, it would be because our servers are under maintence. Please try again tomorrow after rebooting your system.

    You should be able to get in touch with them.

    ^Shivangi

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