Request for Refund as I didn't know the different products have different plans

Forum|Forum|23 hours ago
May 13, 2026
2 replies
15 views

I started a free trial for acrobat reader, I didn’t know all the other services also started. right after that day I cancelled the plan. but I didn’t know it was not updated on web or it was active on some other plan. after that I never checked it thinking I’d already cancelled the subscription as I saw software stopped the trial services.
Today 13 may I just saw the payment deducted. and Right away I’m here. I checked and cancelled whatever plan I saw was active. + I want my refund please. As I saw in 14 days I can request the refund. it’s just couple of hours It got deducted and I saw it and came here.

ShivangiGupta

Community Manager

Hi @travel_buddy

Thanks for reaching out. I confirm that Adobe has initiated a refund to your account yesterday. It usually takes 12-14 days for the refund to process.

We appreciate your patience. Let us know if you have any additional questions.
^Shivangi

^Shivangi

Rose DV

Community Manager

Hi @travel_buddy

Thank you for reaching out, please contact Adobe Customer Support directly as soon as possible to request your refund - this isn't something we're able to process through the community forum.

The fastest way is via Chat Support at https://helpx.adobe.com/support.html (click the three dots menu). Have your Adobe account email and the charge details ready!

Hope you get this resolved quickly!

Rose

travel_buddyAuthor

Participant

this is what chat says, I’ve tried it many times with different questions.

Rose DV

Community Manager

Thanks @travel_buddy - I’ve moved your question to the Account, Payment, & Plan section of our forums. They may be able to assist further.

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