Request for refund - charged twice and even three times a month

Forum|Forum|8 months ago
May 29, 2025
2 replies
2233 views

Hello! I'd like some assistance with my plan. I've been charged twice and even three times in the same month. Thank you.

Shivangi_Gupta

Community Manager

Hi @Christy_Dena6029,

We appreciate you reaching out. I looked into your account details and could not find any double charges. Could you look into this article and see if it helps: https://adobe.ly/3Z9xCA2

Let us know.

^Shivangi

C

Christy_D6029Author

Participating Frequently

Hello Shivangi. Thank you for that info. I did have another account back in 2023, but that was closed due to inactivity. All my activity in the last year and half has been with one email. I am also based in Australia but there is a USA-based website. Is it possible I've been paying for USA and Australian access? I don't know how to have this investigated without revealing my personal emails to this public forum. Could you let me know how I can take action as there multiple payments are real and nonconsensual. Thank you!

C

Christy_D6029Author

Participating Frequently

This was a notice I got back in 2023. Is it possible I've been paying for years for an account I don't use? Whenever I log into Adobe, it defaults to my current account, so I cannot check.