Request for refund - charged twice and even three times a month

Forum|Forum|1 year ago
May 29, 2025
22 replies
2332 views

Hello! I'd like some assistance with my plan. I've been charged twice and even three times in the same month. Thank you.

gupta shivangi

Legend

Hi @Christy_Dena6029,

We appreciate you reaching out. I looked into your account details and could not find any double charges. Could you look into this article and see if it helps: https://adobe.ly/3Z9xCA2

Let us know.

^Shivangi

C

Christy_D6029Author

Participating Frequently

Hello Shivangi. Thank you for that info. I did have another account back in 2023, but that was closed due to inactivity. All my activity in the last year and half has been with one email. I am also based in Australia but there is a USA-based website. Is it possible I've been paying for USA and Australian access? I don't know how to have this investigated without revealing my personal emails to this public forum. Could you let me know how I can take action as there multiple payments are real and nonconsensual. Thank you!

C

Christy_D6029Author

Participating Frequently

This was a notice I got back in 2023. Is it possible I've been paying for years for an account I don't use? Whenever I log into Adobe, it defaults to my current account, so I cannot check.