Request for Refund – Duplicate Invoice or Overcharge (Order No. AD03357700014ETW)

Question

Dear Adobe Support,I noticed that there are two separate invoices dated April 22, 2025, both under the same order number (AD03357700014ETW), but with different amounts: NT$12,600 and NT$8,442.I would like to confirm whether I was charged twice for the same subscription (Creative Cloud All Apps 100GB + Adobe Stock – 10 assets/month), or if one of these is a corrected version of the other.Could you please help me clarify this and confirm the actual amount billed to my account?Thank you for your assistance.

Abambo · Accepted Answer

I saw that you posted this twice. So, I locked this post.

Abambo · Answer

One looks to be for Stock and the other for Creative Cloud. Both are separate subscriptions. But I agree, they could be clearer to point out what is what, instead of showing simply the same two products.

This does not look like a Teams or Enterprise issue, I will move this to the appropriate forum.

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