Request for Refund or Account Restoration After Subscription Cancellation

Question

Hi Adobe Support,I recently paid for a Creative Cloud subscription using Apple Pay. The payment was successfully completed, but my account was later canceled due to suspected fraud, and I no longer have access to the services.I have already paid for this subscription, but I am not able to use the service at all. I am requesting either restoration of my account access or a full refund to my original payment method.Since the service has not been provided after payment, I expect this issue to be resolved as soon as possible.Thank you.<Removed by Moderator>

Jeff_A_Wright · Accepted Answer

Thank you for posting to this public discussion forum, @YOLKY.

I am sorry for any problems you have encountered and am happy to see that you were able to contact us successfully about your account concerns. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions or concerns to your active support case ADB-45890964-X6J2.

I reviewed your support case and your circumstances are currently being investigated, @YOLKY.

kglad · Answer

you’ll need to contact adobe support.

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