Request for Refund – Unintentional Subscription Charge

Question

Dear Adobe Support Team,
I recently noticed a charge for an Adobe subscription on my account, which I did not intend to purchase or use. I believe this was an accidental or unauthorized subscription.
I have not used the services, and I would like to request a full refund for this charge. Please let me know if you need any further information from my side to process this request.
Thank you for your understanding and support.
Best regards,Ulas Kavakci

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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