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Participant
Jul 25, 2026 4:22 PM UTC
Answered

Request for refund within 14 days if subscription cancellation

I cancelled my subscription on July 2 (within 14 days of registration) but until now I have not received the refund that I was charged after 7 days of trial. Can Adobe team help me on this? Thank you

    LinhCorrect answer
    Participant
    Jul 25, 2026 5:21 PM UTC

    I don’t understand why I cancelled the trial on July 2, but now I checked again and I saw that I’m enrolled in an annual plan that I did not registered for? And if I cancel the plan now, I will be charged an early cancellation fee?

     

    3 replies

    kglad
    Community Expert
    Community Expert
    Jul 25, 2026 4:29 PM UTC

    check your account, https://account.adobe.com

     

    does it show any subscriptions?

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    LinhAuthorCorrect answer
    Participant
    Jul 25, 2026 5:21 PM UTC

    I don’t understand why I cancelled the trial on July 2, but now I checked again and I saw that I’m enrolled in an annual plan that I did not registered for? And if I cancel the plan now, I will be charged an early cancellation fee?

     

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    kglad
    Community Expert
    Community Expert
    Jul 26, 2026 12:51 PM UTC

    ​@Linh 

     

    you can contact adobe support via chat or social media and make your case.

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