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Participant
September 23, 2025
Question

Request for subscription cancellation

  • September 23, 2025
  • 2 replies
  • 98 views

Hello Team, 

I recently signed up for the 7-day free trial of Adobe Acrobat Pro and provided my card details during the trial. However, I am now seeing billing issues related to ₹1,416.00/ and 558.14/month plans, which I did not intend to continue after the free trial.

When I try to manage or cancel the plans, I encounter a message saying:
"You must resolve an issue with your payment details before making any changes to your plan. If you take no action, your plan will be suspended."

I do not wish to update my payment details or make any payments.
My goal is to cancel these plans and ensure no charges are made to my card.

Could someone guide me on how to resolve this issue and cancel the subscriptions?

 

Thank you,

 

    2 replies

    Kanikas
    Community Manager
    Community Manager
    September 24, 2025

    Hi sandeep_7990

     

    In order to cancel the subscription online, you will have to update the payment details. 

    If this does not help, try contacting our team for help here

     

    Hope this helps! 


    ^KS

    kglad
    Community Expert
    Community Expert
    September 24, 2025

    you can't cancel until you fix that payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html