Request for support in cancelation billing

Hi, I had opt for a free trial and requesting for notification before billing commenced. I got no notification

By @Olobo27426156b7zg

Adding to what has been said:

Adobe sends out an e-mail when you take a plan, stating exactly when they start billing you and how much they charge you. The terms and conditions of your subscription, including the cancellation terms, are attached to that mail too. They also send a mail when cancellation has been successful.

The seven-day trial automatically converts into a paid subscription when you do not cancel before. After the first charge, you still have 14 days to cancel, and you will get refunded. After that period, you have a one-year subscription, as stated in the terms & conditions you agreed upon explicitly when you took your subscription.

I hope this clarifies the situation.

Hi there,

Happy to help.

We checked your account details associated with your email ID and we see that you have a subscription that is in cancelling status.

I understand that you wish to cancel the subscription and get the refund. 

Since, this is a community forum and we will not be able to discuss any account or refund related issues, as mentioned above please feel free to contact the Cutomer Care and they should be able to resolve the issue.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true