Request for Verification of Adobe Charges

Forum|Forum|6 months ago
July 8, 2025
1 reply
147 views

Hello,

I am contacting you because I have received several payment requests from Adobe for an amount of 13 euros. However, after checking all of my emails, I cannot find any active subscription. Could you please advise on how to verify the origin of these charges?

Thank you in advance for your assistance.

Kind regards,

Cancel subscription

S_S

Community Manager

Hi @cindy_1744,

Hope you are doing well. Thanks for writing in!

I checked your account, and saw an active subscription for Photoshop.

If you login here: https://adobe.ly/4ljLDEl with the same email address that you logged in to the community forums, you will be able to see your active subscription.

Hope this clarifies your question.

Regards,
Souvik.

C

cindy_1744Author

Participant

Thank you,

i have found the account now. However I have never used photoshop and did not know how i ended up with an subscription.

how can i contact someone from photoshop to help me ? I would like to cancel the subscription and avoid paying for something I didn't use.

Thank you

kglad

Community Expert

@cindy_1744

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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