Request Full Refund Within 14-Day Period

Question

I had cancelled before the trial ended, the trial ended and I got charged regardless - my subscription was converted to a a paid subscription.

I noticed the credit card charge today.

As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Any customer support channels are unclear to me - no tab, Adobe clearly does not want anyone to ask for refund, and has made the cancellation process sneakily convoluted.

Could you please assist with this request? Either processing my refund or directing my message to the appropriate customer support channelsl.

ShivangiGupta · Accepted Answer

Hi ​@Denis37586431sdw1,I confirm that a refund has been initiated by Adobe. It may take 12-14 days for the refund to get processed.We appreciate your patience.^Shivangi

Adorable_Sunset67f8 · Answer

Hello, I started an Adobe free trial, which ended two days ago. I was charged for the subscription two days ago through my card, but the transaction has only reflected in my account today due to the weekend.

I did not intend to continue with the paid subscription. I have now cancelled the subscription and would like to request a full refund for this charge.

The charge was made immediately after my free trial ended, and I am contacting you as soon as I noticed the transaction in my account. I have not intended to continue using the paid subscription.

Could you please review my account and process a full refund? I would really appreciate your assistance.

Thank you.

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