Request refund for recent subscription charge and early cancellation fee

Hello Adobe Team,

I would like to request a review of my case and ask for a one-time exception regarding my recent cancellation.

I only discovered today that my Creative Cloud Pro subscription was still active and had been charging automatically. The credit card used for payment belongs to my family member, while the Adobe account belongs to me. Because of this, neither of us realized that the subscription was still active.

As soon as I discovered the charge today, I immediately canceled the subscription.

I have not been actively using Adobe services, and I sincerely ask if you could kindly review my case.

I would like to request:

• A refund of the most recent subscription charge.

• A refund or waiver of the early cancellation fee.

If possible, I would also appreciate it if you could review whether any previous subscription charges can be refunded, as we genuinely did not realize the subscription was still renewing automatically.

I understand Adobe’s subscription policy, but I sincerely hope you can consider this as a one-time exception.

Thank you very much for your time and understanding.

I am willing to provide my order number and account information through private message for security reasons.