Request the cancellation of my Adobe subscription and the pending billing/payment.

Question

Hello Adobe Support,I would like to request the cancellation of my Adobe subscription and the pending billing/payment.I am unable to cancel the payment through my account. I also have not been using Adobe anymore due to bugs/issues with the service, which made it difficult for me to use.Since I am no longer using the service, please cancel the subscription and stop the current billing/payment. I would also appreciate it if you could review and cancel/refund the charge if it has already been processed.Please confirm once the subscription and billing have been successfully cancelled.Thank you for your assistanc

kanikas28368183 · Accepted Answer

Hi elegant_warriorcade, I understand how frustrating billing issues can be.

I can see that you have subscriptions for both Acrobat Pro and Acrobat AI Assistant. If you'd like to cancel either subscription, you'll first need to update your payment method if there is an outstanding billing issue. Once the payment information is updated, you can proceed with the cancellation.

Please use the link below to update your payment details: https://adobe.ly/4duS4lW

I hope this helps. If you run into any issues while updating your payment method or canceling the subscription, please let us know, and we'll do our best to guide you further

Thanks
^KS

Tariq Ahmad Dar · Answer

Hi ​@elegant_warriorcade,Sorry for the troubled expeience.I see you have Acrobat individual subscription on your account, and i dont see any Teams or Enterprise subscription linked to your account.For more information on the cancellation and refund process, please see:https://adobe.ly/47QWjp6Thanks,Tariq

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