Request to Cancel Unintended Subscription

Question

Dear Adobe Support,I mistakenly forgot to cancel my one-week free trial and was automatically enrolled in a yearly subscription with monthly payments. I did not intend to subscribe and would like to request the cancellation of the plan.I have not used the service since the subscription began, and I’m currently not in a financial position to afford the monthly charges. While I am not requesting a refund, I would sincerely appreciate having the subscription canceled without any fees.Thank you for your understanding.Sincerely,Alexa

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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