Request to Review Locked or Restricted Adobe Firefly Accoun

Question

Hello Adobe Support,My Adobe account appears to have been locked or restricted from accessing Adobe Firefly.When I try to use Adobe Firefly, I receive the following message:“Something went wrong. Please try again later.”The page also displays the dog error icon.I have tried logging out and logging back in, refreshing the page, and accessing Firefly again, but the problem remains.Could you please check the status of my Adobe account and determine whether my Firefly access has been locked, restricted, or suspended?If my account has been restricted, I would appreciate it if you could tell me the reason for the restriction and whether it is possible to restore my Firefly access.I believe this may be an error, and I would like to request a review of my account.I have attached a screenshot of the error message for reference.Thank you for your help.

Jeff_A_Wright · Answer

Thank you for posting, ​@fashionable_Gleama138.I understand how concerning it is to lose access to Firefly, especially when the issue persists after trying several troubleshooting steps.I reviewed the Adobe account associated with this community post and was unable to locate any active subscriptions, Firefly entitlements, or purchase history. This suggests that the account experiencing the Firefly access issue is different from the account used to create this forum post.To investigate the restriction and review the affected account, please sign in with the Adobe account you use to access Firefly, then contact Adobe Support while authenticated to that account. The support team will need access to the account experiencing the issue to review its status and determine why Firefly access is unavailable.You can contact Adobe Support here:https://helpx.adobe.com/contact.html?rghtup=autoOpenI understand this situation is frustrating, particularly if you believe the restriction was applied in error. Once Support can review the correct account, they will be able to provide guidance specific to that account's status.If you have any additional questions, please let us know in this discussion, ​@fashionable_Gleama138.

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