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Mystical_Explorer0c55
Participant
September 28, 2026
Answered

Request to Waive Early Cancellation Fee – Adobe Stock Subscription

  • September 28, 2026
  • 2 replies
  • 29 views

Hi, I need help with my Adobe Stock subscription. I accidentally subscribed to an Annual plan paid monthly and did not intend to enter into an annual commitment. My account is currently showing a billing issue, and when I try to cancel, Adobe shows an early cancellation fee of ₹15,361.83.

I cannot afford this cancellation fee. I would like to request a one-time goodwill exception to waive the early cancellation fee and cancel the subscription. Could you please review my account and help me with this? I would really appreciate it.

Thank you,
Umang 

Correct answer AkanshaAshra

Hi Umang,

Thank you for reaching out to the community.We understand it can be concerning to see an unexpected cancellation fee.

We checked the account details and can see that the Adobe Stock plan is still active. The billing issue will be resolved once the outstanding payment is completed.

For more information about Adobe subscription terms and cancellation policies, please review the article below:

Cancellation details for common Adobe plans | Adobe Account

As a community team, we are unable to review or approve requests for cancellation fee waivers, refunds, or exceptions. We recommend contacting Adobe Support directly through the link below, as they are the only team that can review your account and determine whether any options may be available in your case:

Adobe Support

Please note that we cannot guarantee a refund or a waiver of the early cancellation fee.

We hope you're able to connect with the team and discuss the available options. If you have any other questions, feel free to reach out to the community.

Regards,

^Akansha 

2 replies

AkanshaAshra
Community Manager
AkanshaAshraCommunity ManagerCorrect answer
Community Manager
September 28, 2026

Hi Umang,

Thank you for reaching out to the community.We understand it can be concerning to see an unexpected cancellation fee.

We checked the account details and can see that the Adobe Stock plan is still active. The billing issue will be resolved once the outstanding payment is completed.

For more information about Adobe subscription terms and cancellation policies, please review the article below:

Cancellation details for common Adobe plans | Adobe Account

As a community team, we are unable to review or approve requests for cancellation fee waivers, refunds, or exceptions. We recommend contacting Adobe Support directly through the link below, as they are the only team that can review your account and determine whether any options may be available in your case:

Adobe Support

Please note that we cannot guarantee a refund or a waiver of the early cancellation fee.

We hope you're able to connect with the team and discuss the available options. If you have any other questions, feel free to reach out to the community.

Regards,

^Akansha 

Community Expert
Manan JoshiCommunity Expert
Community Expert
September 28, 2026

You will be able to cancel only after the payment issues are resolved. Regarding waiver of cancellation fees, you will have to contact Adobe Support and make your case. See the following article for more details

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

-Manan
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