Request to waive early cancellation fee after accidental free trial conversion

Hello Adobe Support,

I hope you are doing well.

I am writing to request your assistance regarding my Adobe Acrobat Pro subscription.

I originally signed up for the free trial to evaluate the service. Unfortunately, I forgot to cancel the subscription before the trial ended, and it was automatically converted into an annual plan with monthly payments.

I only became aware of this after receiving three "Billing Failure" email notifications. My payment method (DANA) had insufficient funds, so no payment has ever been successfully processed.

When I checked my Adobe account, I noticed:
- My billing history shows no completed invoices.
- I have never had a successful payment.
- When I try to cancel the subscription, Adobe asks me to pay an early cancellation fee of IDR 725,274.

I sincerely apologize for my mistake. It was never my intention to continue the paid subscription. As soon as I realized what had happened, I tried to cancel the plan.

I respectfully request a one-time exception to:
- Cancel my subscription.
- Waive the early cancellation fee.
- Stop any future billing attempts.

I would truly appreciate your understanding and assistance.

Thank you very much.