Requesting a Refund

Question

Hello, I would like to ask for a refund. Yesterday I got a notification that my PayMaya has paid PHP 3311.84 after paying PHP 870.24 for Illustrator since September 26.

I want to receive a refund on the PHP 3311.84. I'm using a student account under my university's name. Please respond as soon as possible.

AkanshaAshra · Accepted Answer

Hi ​@james_luigi_6724Thank you for reaching out.As mentioned by our Community Expert ​@Manan Joshithe shared resources are the best guide for this situation.We checked your account and can confirm that the refund has already been processed. It should reflect in your original payment method within 10–14 business days.Please feel free to reach out if you have any other questions. We're happy to help.^Akansha

Manan Joshi · Answer

Refunds are issued automatically once the plan is cancelled. So first check what you are subscribed to https://account.adobe.com/plans. If the charge corresponds to the subscription then refer the refund rules to see if you would get a refund on cancellation or not https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

If you have being double charged then you will have to contact Adobe Support to sort this out.

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