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aizbuz
aizbuz
Participant
May 30, 2026
Question

Requesting a refund for unused services

  • May 30, 2026
  • 1 reply
  • 7 views

Hello, I have been charged twice now in February and May for 29.99 each. I have not used the service. I thought I cancelled my subscription immediately after the trial, but it did not cancel. I am requesting a refund, immediately. I have just cancelled my account today. Please refund me.

 

    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 30, 2026

    Hi ​@aizbuz check the following article about refund rules and eligibility

    Understand Adobe's subscription terms and refund policies

    For cancellation details check out Cancel your Adobe trial or subscription

    -Manan
    aizbuz
    aizbuzAuthor
    Participant
    May 30, 2026

    I reviewed, it. Please refund for the month of May, I intended to cancel my membership after the 3 month trial, but it did not happen. Please refund.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    May 30, 2026

    Generally, the trial is for 7 days, and you have 14 days to cancel in order to be eligible depending upon you plan type. I am not sure how you got the 3 months trial, is it an enterprise subscription? If so, then connect with your account admin. Only you, your admin(if applicable) or Adobe support can cancel your plan. Please refer the cancellation article I gave, it has the instructions to follow.

    -Manan
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