Hi, my annual prepaid plan was renewed 2 days ago and payment deducted a few hours ago. I have since cancelled the plan and would like a refund and total cancellation from this month onward. I do not require it to continue till May 2027. Please assist in this as soon as possible.
for others, you should cancel just prior to renewal.
for
you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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