Reset Activation for Acrobat Professional Version 20.0

Forum|Forum|4 months ago
March 20, 2026
9 replies
143 views

I no longer have the old devices, so I’m wondering how I can reset the activation on those devices. The advisors I spoke to were unhelpful and only directed me to this forum...

Kevin297162438cid

Participant

I agree I need to contact customer service however when you call, You get a message that says phone support is not available for acrobat and there is no option to chat on the support page… how do I contact support?

kanikas28368183

Community Manager

Hi Kevin297162438cid,

Copilot said:

One of our experts has already shared a response explaining how to resolve the activation issue. For older products, this is the maximum support we can provide. You may also try the steps shared in the article : Troubleshoot activation | Acrobat subscription | Acrobat to see if they help.

Thanks
^KS

Kevin297162438cid

Participant

Hello... Can you please re-review this thread as a solution has not yet been presented. I need to reach a support agent via chat however chat is not available for my product. No one has explained how to reach support.

Kevin297162438cid

Participant

I am unable to find a sign out of all devices option. Tried calling support and got a message saying phone support is not available for this product. Unable to find any way to chat with support on https://helpx.adobe.com/contact.html. The old device was destroyed. Anyone know of a way to contact support via chat??

william954

Participating Frequently

If you can’t access your old devices, you can still reset activations for Adobe Acrobat (Pro v20) through your account. Adobe allows a limited number of active devices, so this situation is common.

Here’s the working solution:

Sign out remotely from all devices
Go to your Adobe account page: account.adobe.com
Sign in → Security → Sign out of all devices

This will automatically deactivate Acrobat on any old or lost systems.

Then simply sign in again
Open Acrobat on your current device and log in. It will activate normally.

If you don’t see the option
Sometimes the “sign out of all devices” button is missing (especially on older licensing setups).

In that case:

Contact Adobe Support via live chat
Tell them clearly: “Please reset my activation count for Acrobat Pro (v20)”
They can manually clear all old activations from their side

Important note
You cannot manually deactivate specific old devices without access to them. Only Adobe support can fully reset activations if remote sign-out is unavailable.

Quick tip
After this, always sign out before changing devices to avoid this issue again.

Karl Heinz Kremer

Community Expert

I assume this is a perpetual license and not a subscription (otherwise, the message would have offered you a choice of logging out of all devices). In that case, you unfortunately need to have Adobe’s customer service reset your activation count. As far as I know, there is nothing you (or we) can do to get around this.

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