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Nathan29092782n0tp
Participant
March 30, 2023
Question

Reset Password Not Working

  • March 30, 2023
  • 1 reply
  • 1521 views

I really need to cancel my plan and it says i need to sign in but I forgot my password. I keep pressing the reset password button but nothing happens and when i open the link in a new tab it just says error. I don't know what to do.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 30, 2023

Nathan, please see https://helpx.adobe.com/manage-account/using/change-or-reset-password.html for information on how to request a password reset. You will want to access the verified e-mail address you used to set up the account to complete the process. If you continue to be blocked, then I would recommend using a different device to reset your password and completing the cancellation process.

L
Louise324491930g7q
Participant
September 22, 2023

That link sends me to a page with a password reset button that doesn't work too.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 22, 2023

@Louise324491930g7q 

 

use a different browser, or even better, use your mobile phone's browser.

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