résiliation abonnement

Question

Bonjour,

Votre site propose un essai gratuit pendant une période de 14 jours qui a débouché sur un abonnement de 23,99 euros/mois durant une année.

Pourriez-vous me transmettre mon autorisation de prélèvement car je n'ai rien signé, hormis renseigner mes coordonnées bancaires pour cet essai gratuit.

Aujourd'hui, ce prélèvement n'est pas résiliable, sauf paiement d'un forfait de résiliation.

Je suis donc prise en otage et abusée par votre société qui ne tient pas compte de ma demande de mettre fin à ces prélèvements.

Cela ne remet pas en cause la qualité de vos logiciels mais dévoilent des pratiques d'hameçonnage.

Je transmets ce message au service de défense des consommateurs.

Je vous remercie de stopper ces prélèvements et bien entendu sans payer aucun frais.

kglad · Accepted Answer

@sirilak_1652

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad · Answer

these are user forums. you should contact adobe:

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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