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Participant
March 20, 2025
Answered

résiliation et rembousement de mon abonnement adobe

Bonjour la commu!

il y a peu de temps j'ai du acheter un abonnement premiere pro pour mon travail, j'ai resilier mon abonnement le jour meme car au final je n'en avait pas besoin, connaisez  vous les thermes de remboursement? car je n'ai toujours pas recu de remboursement  et ne comprend pas pourquoi je ne l'ai toujour pas était , merci  par avance bonne journée la commu.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 20, 2025

Stanislas_Crampon. I am sorry, but I don't see any canceled Creative Cloud for Team or Individual plans. If you are the account administrator, then you can use the steps listed in https://adobe.ly/4bGMPO0 to cancel your active plans. You may need to work with your organization's IT department for the necessary access  if you are blocked from completing the form, Stanislas. ^JW

6 replies

Peru Bob
Community Expert
Community Expert
March 20, 2025

Check your account to see if there is a refund pending:

https://account.adobe.com/

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Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 20, 2025

Stanislas_Crampon. I am sorry, but I don't see any canceled Creative Cloud for Team or Individual plans. If you are the account administrator, then you can use the steps listed in https://adobe.ly/4bGMPO0 to cancel your active plans. You may need to work with your organization's IT department for the necessary access  if you are blocked from completing the form, Stanislas. ^JW

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Participant
March 20, 2025

bonjour voulez une facture pour preuve peut-etre car je l'ai.

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kglad
Community Expert
Community Expert
March 20, 2025

what's your account show, https://account.adobe.com

 

for start and end dates?

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Ann Bens
Community Expert
Community Expert
March 20, 2025

Moved discussion to Account.... forum

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