Bonjour, je souhaite résilier mon abonnement car ma société m’a pris un abonnement. En essayant, on me dit de payer plus de 300€ alors que je n’ai utilisé la suite que 3 semaines, j’aimerai pouvoir résilier sans payer ces frais car j’utilise encore la suite Adobe mais via ma société. Je n’ai pas été prévu d’un tel engagement lors de mon abonnement en janvier car avant j’étais sur une suite prise par mon école.
contact adobe support and make your case. there are 3 ways to contact adobe; chat, phone and twitter:
chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
phone:
https://helpx.adobe.com/contact/phone.html
twitter:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true
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